The Hotel Zags FAQ

515 SW Clay Portland, OR 97201

Check In: 4pm

Check out: Noon

*To guarantee an early arrival prior to noon, there will be a $45 fee 

Early check-in is based on availability. Patterns for our departing guests vary daily. If you arrive early, we would be happy to store your luggage for you until your room is ready. In the event that your room is available, the hotel will provide an early check-in when possible. If you wish for your room to be guaranteed for an early arrival prior to noon, there will be a $45 fee. with current room and tax applied to your bill.

Late check-out is based on availability. Please reach out to our front desk and they will let you know if it is possible for a 2PM checkout for an additional $45 fee. Departures after 4pm will be subject to an additional full night’s stay at registered rate. Unrequested late check-out will be subject to an additional 50 percent charge of the registered room rate.

Absolutely. We’re happy to store your luggage the same day as your departure date.

Please bring a valid government issued ID and a valid credit card. You can use a credit card at check-out to settle your bill.

If your booking is prepaid and non-refundable, then the full stay rate will still be charged. All other reservations will be charged the full amount, including taxes and fees.

Reservations must be cancelled or modified by 4pm at least 24-hours prior to scheduled arrival date to avoid a cancellation fee equal to one-night's room rate plus tax. Unscheduled departures will be charged 100% of the remaining room rate and applicable tax. Special cancellation policies may apply for packages, promotions, groups, or negotiated business rates.

Hotel Phone: 503-484-1084

Group Sales: 503-484-1075

Email: [email protected]

Please fill out an inquiry form or email [email protected], and a member of our sales team will contact you to help arrange your next successful meeting or event.

Yes! Enjoy a complimentary continental breakfast from 7AM – 11AM, featuring coffee, tea, fresh bagels, pastries, fruits, yogurt, cereal & milk, and hard-boiled eggs.

Looking forward to saying good morning!

Yes, Wi-Fi is available throughout the property.

Yes, we do have connecting rooms. Please make arrangements with us in advance so that we can accommodate your request.

Portland International Airport is 13 miles from The Hotel Zags. If you are driving, it is a 19-minute drive. Additionally, the MAX light rail provides convenient round-trip public transportation from Portland International Airport. The Hotel Zags is located a short walk away from the MAX stop. 

No, The Hotel Zags does not have a courtesy shuttle to the airport. However, the airport can be accessed via TriMet light rail. Guests can plan and track their trips at trimet.org. Another option for getting between The Hotel Zags and PDX is Radio Cab, a local Portland Taxi Service. 

Our guests can make use of our daily self-parking. Fees are $43 per night for regular-size vehicles with unlimited in and out privileges.

The hotel charges a guest amenities fee of $30 plus tax per room, per night, in addition to your room rate. This fee provides the following services: in-room coffee & tea (available by request), continental breakfast, access to 24 Hour Fitness (less than a 2-minute walk from the hotel), unlimited local and 800 phone calls, high-speed Wi-Fi, internet access and printing services, access to our Gear Shed, free-play arcade games, and a complimentary nightly s'mores hour!

Yes, The Hotel Zags is a pet-friendly hotel. Upon check-in, a signed pet agreement, in addition to a one-time $45 pet fee, will be required. There are no weight or breed restrictions. The $45 fee covers two animals. 

No, The Hotel Zags does not offer on-site laundry services.

No, The Hotel Zags does not have a pool on property.

Yes, we have cribs available at no additional charge. Please contact the front desk for more details or to request a crib for your room. 

The Hotel Zags is a smoke-free environment. Smoking in your room will result in a daily $350 fine. While there is no smoking allowed inside or in common areas, there are two designated smoking areas onsite. 

Yes, PLS on Sixth is located on the first floor of The Hotel Zags and offers a menu of American cuisine and a bar with a variety of beverages available.

With some of the city’s best shopping and dining, the Pearl District is one just mile away from The Hotel Zags. It is a short stroll or you can take the street car from the Portland State University Urban Center on 6th and Mill. Happy exploring!

Coffee makers and coffee are available by request. Please speak with a staff member if you would like to be supplied with one.

The housekeeping team will service your room on every fourth day of your visit, unless you request housekeeping service. If you would like your room serviced sooner than the fourth day of your visit, please contact the front desk.

Reservations must be cancelled/modified outside of 24-hour policy. Any reservations cancelled after 4pm, 24 hours prior to your arrival will be charges one-night's room and tax.

For unscheduled early departures, 100% of the remaining room rate and applicable tax will be charged.

The 24-hour cancellation policy does not apply to any pre-paid, non-refundable offers.

All reservations must be guaranteed with credit card at time of booking.

Group Cancellation Policy: A separate cancellation policy applies for all call-in group cancellations. Please contact your group coordinator for details on the specific policy.

Non-Refundable Cancellation Policy: This reservation requires full pre-payment and is non-cancellable, non-amendable and non-refundable. We will charge the full amount of the reservation to the credit card you used to make this reservation shortly after the reservation is made.

Early Arrival Policy: We do our very best to accommodate our guests’ travel schedule. We get that travelling is sometimes tiring! Although we can never guarantee a room will be available for check-in prior to 4pm we will work with guests who arrive early. If the room type you booked is not available, we will place you on a priority list and happily store your belongings in a secured room. To guarantee an early arrival prior to noon, there will be a $45 fee. If you do require an arrival very early in the morning, booking a room for the night before is the best way to guarantee your early arrival.

Late Departure Policy: Sometimes you just don’t want to get out of bed or that lunch meeting is running late. We get it! We will do our very best to work with our guests who need a little longer on the room. Late departures are based on availability. If you require a late departure after 1pm, there is a charge of $25 + tax per hour. If you require a later departure after 2pm there will be a charge of $45 + tax per hour. This continues up until 4pm, at which point the cost is our best available rate for that night.

The Hotel Zags Portland is a non-smoking hotel for all guestrooms, hallways, stairwells and public spaces. A $350 room recovery fee will be charged to the registered guests for smoking in the guestroom. This includes tobacco products, marijuana products and vaping.

The Hotel Zags offers $43 overnight self-parking in addition to Daily/Event Parking; prices may vary. 

Taxes: 17% State, Occupancy, City Tourism, and Clean Energy Surcharge taxes 

Daily Amenity Fee: $30 + tax per night per room is additional to the room rate.

Daily Amenity Fee Includes:

• Borrowing our toys from the Gear Shed (2-hours per item)
• Zags Happenings
• 24-Hour Fitness Gym Day Passes
• Gourmet coffee and complimentary waters in your room by request
• Wireless internet access and business center services
• Play time in our Colosseum/Game-room (based on availability)
• Free-play arcade games
• Continental breakfast
• Nightly S'mores Hour

As part of our commitment to provide the highest level of service to our guests, The Hotel Zags Portland welcomes pets staying with their owners in designated guest rooms. The Hotel Zags Portland pet charge is $45 (plus tax) one-time charge. This charge will be added to your reservation upon check-in and is nonrefundable.

To ensure a comfortable stay for all guests of The Hotel Zags, we have developed the following guidelines for pet etiquette:

• No weight or breed restrictions 
• There is a limit of two pets per guest room. Any unreported pet will be charged a $350 non-refundable cleaning fee.
• When in public spaces outside of your room, your pet must be kept on a leash or in a crate. 
• If you leave your pet unattended in your room for any reason, your pet must be crated. 
• For the safety of our staff and your pet, housekeeping service can only be performed if your pet is crated or removed from the room during the time of service. 
• A pet that becomes aggressive or disruptive to any The Hotel Zags Portland guest or employee must be immediately removed from the hotel upon request.
• Pet owner/guest agrees that if their pet barks in the guest room and becomes a disturbance to other guests, Pet owner/guest must depart hotel at Management discretion.
• Pet owner must provide a valid number for staff to contact. 
• Pet owner accepts full responsibility for any liability, claims, losses, costs and expenses (including reasonable attorney fees) for personal injury or property damage that may result from the pet. The Company shall not bear any responsibility for the negligent or intentional acts of pet owner/guest or their pet which cause property damage to the facility or to the personal property of any other third persons, including, without limitation, the Company's guests, customers, employees, and agents, or personal injury to any other third persons, including, without limitation, the Company's guests, customers, employees, and agents utilizing Contractor’s services.

Pet Friendly Guest Rooms: There are a limited number of designated pet friendly guest rooms located on property. Select pet friendly guest rooms are thoroughly cleaned and treated for potential allergens. Rooms are based upon availability.

Service Animals: With appropriate documentation, service animals are not subject to the pet fee but must abide by applicable pet etiquette guidelines.

*All policies are subject to change at the discretion of hotel management.

Yes, The Hotel Zags has room types that are perfect for families, 

Our Double Queen and Double Double rooms offer two beds. For those looking for more space, our Zags Suites provide a King size bed, a pull-out couch, and plenty of space to spread out and relax. For those looking for more separation, we have a limited number of connecting rooms. Please call our front desk staff at 503-484-1084 to make arrangements in advance for connecting rooms, 

The Hotel Zags has a limited number of Pack-n-Plays available for guests to borrow for no extra charge.

Yes, The Hotel Zags is right near TriMet MAX and bus stops, making it easy for families to explore the city. Simply tap your phone or card to the reader (located at the MAX stop for the light rail, or inside the bus) and ride. Adult fare is $2.80 and youth fare (ages 7-17) is $1.40. 

TriMet Trip Planner

There are no general age restrictions around the property at The Hotel Zags, though we do require adult supervision for young children in all common areas. Children are welcome inside PLS on Sixth, but a valid ID proving you are 21+ is required for purchasing alcohol. 

Each room at The Hotel Zags is equipped with a mini-fridge for your convenience. Our rooms do not have microwaves; however, there are microwaves located near the elevator on each floor. 

Yes, we charge a one-time, non-refundable $45 pet fee per stay. This fee covers up to two pets. Each additional pet will incur another $45 fee. Any unreported pet will result in a $350 non-refundable cleaning fee. 

We can provide pet bowls, beds, and pet waste bags. There are also dog treats available.  

To be eligible for The Hotel Zags' Bizzz Club, guests must have a company email address or other specifically verified company affiliation.

After enrolling, our team will send you a specific rate code for you to use.

Yes, the discount is available for all stays associated with business travel.

There are no specific booking restrictions for your Bizzz Club rate.

Yes, on-site parking is included with your rate. However, parking availability is dependent on hotel occupancy, and The Hotel Zags cannot guarantee parking. 

Yes, Bizzz Club reservations can be modified or canceled up to 24 hours before check-in time (4:00 PM PST). Reservations that are canceled less than 24 hours before check-in will be charged the first night's room and tax. For questions or concerns about our hotel's cancellation policy, please contact our Front Desk Team at 503-484-1084. 

Yes, your booking code will apply to your company profile. 

No, these specific rates are strictly for the purpose of business travel. 

For questions about enrolling in the Bizzz Club or your upcoming Bizzz Club stay, please get in touch with James Krause at [email protected]

Yes, continental breakfast is available in the hotel's restaurant from 7-11 am every day. The continental breakfast includes a variety of items that may vary day to day, but generally includes bagels, muffins, yogurt, oatmeal, cereal, and fruit.