An Urban Escape in Downtown Portland

Reservations must be cancelled/modified outside of 72-hour policy. 100% of the remaining room rate and applicable tax will be charged for unscheduled departures.

The 72-hour cancellation policy does not apply to any pre-paid, non-refundable offers.

All reservations must be guaranteed with credit card at time of booking. An authorization equal to the first nights’ room and tax will be processed 72-hours in advance of arrival. If the method of payment declines on authorization the reservation will be considered non-guaranteed and will result in cancellation of the reservation 24-hours after communication of payment failure, unless a valid credit card is provided within that time frame.

Group Cancellation Policy: A separate cancellation policy applies for all call-in group cancellations. Please contact your group coordinator for details on the specific policy.

Non-Refundable Cancellation Policy: This reservation requires full pre-payment and is non-cancellable, non-amendable and non-refundable. We will charge the full amount of the reservation to the credit card you used to make this reservation shortly after the reservation is made.

Early Arrival Policy: We do our very best to accommodate our guests’ travel schedule. We get that travelling is sometimes tiring! Although we can never guarantee a room will be available for check-in prior to 4pm we will work with guests who arrive early. If a room within your room type booked is available and clean we will gladly check you in without any additional fee. If the room type you booked is not available we will place you on a priority list and happily store your belongings in a secured room. If you do require an arrival very early in the morning, booking a room for the night before is the best way to guarantee your early arrival.

Late Departure Policy: Sometimes you just don’t want to get out of bed or that lunch meeting is running late. We get it! We will do our very best to work with our guests who need a little longer on the room. Late departures are based on availability. If you require a late departure after 1pm, there is a charge of $25 + tax per hour up until 4pm, at which point the cost is our best available rate for that night.

The Hotel Zags Portland is a non-smoking hotel for all guestrooms, hallways, stairwells and public spaces. A $350 room recovery fee will be charged to the registered guests for smoking in the guestroom. This includes tobacco products, marijuana products and vaping.

The Hotels Zags Portland offers valet service to our guests for your convenience. Our pricing features unlimited in/out service in our secure parking garage. Unfortunately self-parking is not available, but our team is happy to provide you with additional parking recommendations. Below are the rates for our valet service:

$42 overnight parking

$15 Daily/Event Parking (daylight hours)

$5 parking for guests of Nel Centro (w/ validation)

Taxes: 15.3% State Occupancy and City Tourism tax

Daily Amenity Fee: $24 + tax per night per room is additional to the room rate.

Daily Amenity Fee Includes:

• Borrowing our toys from the Gear Shed (2-hours per item)
• $15 Treat Credit per room, per stay, for your mini-bar or sundry shop purchases
• Zags Happenings
• 24-Hour Fitness Gym Day Passes
• Gourmet coffee and complimentary waters in your room
• Wireless internet access and business center services
• Play time in our Colosseum/Game-room (based on availability)

As part of our commitment to provide the highest level of service to our guests, The Hotel Zags Portland welcomes pets staying with their owners in designated guest rooms. The Hotel Zags Portland does charge a $65 one-time deep cleaning fee. This fee will be added to your reservation upon check-in and is nonrefundable.

To ensure a comfortable stay for all guests of The Hotel Zags Portland, we have developed the following guidelines for pet etiquette:

• Weight limit for dogs is 80 pounds.
• There is a limit of two pets per guest room. Any unreported pet will be charged a $350 nonrefundable cleaning fee.
• Pet owner agrees to keep their pet on a leash or in a kennel while on The Hotel Zags Portland property. In order to maintain a harmonious environment for all our guests, pets are welcome on the patio in our courtyard. Unfortunately, Nel Centro and their patio is only open to service animals.
• Pet owner/guest agrees not to leave their pet unattended at any time while the pet is at The Hotel Zags Portland.
• A pet that becomes aggressive or disruptive to any The Hotel Zags Portland guest or employee must be immediately removed from the hotel upon request.
• Pet owner/guest agrees that if their pet barks in the guest room and becomes a disturbance to other guests, Pet owner/guest must depart hotel at Management discretion.
• Pet owner accepts full responsibility for any and all liability, claims, losses, costs and expenses (including reasonable attorney fees) for personal injury or property damage that may result from the pet. The Company shall not bear any responsibility for the negligent or intentional acts of pet owner/guest or their pet which cause property damage to the facility or to the personal property of any other third persons, including, without limitation, the Company's guests, customers, employees, and agents, or personal injury to any other third persons, including, without limitation, the Company's guests, customers, employees, and agents utilizing Contractor’s services.

Pet Friendly Guest Rooms: There are a limited amount of designated pet friendly guest rooms located on property. Select pet friendly guest rooms are thoroughly cleaned and treated for potential allergens. Rooms are based upon availability.

Service Animals: With appropriate documentation, service animals are not be subject to the pet fee but must abide by applicable pet etiquette guidelines.

*All policies are subject to change at the discretion of hotel management.