The Hotel Zags Policies

Ready to start planning your getaway to The Hotel Zags Portland? Learn more about downtown parking, early arrival/late departures, and amenities for furry family members below. Take a peek at our hotel policies, then start packing your bags for the ultimate urban adventure.

Check-in: 4:00 PM    Check-out: 12:00 PM

TAXES & FEES

Taxes: 15.3% State Occupancy and City Tourism tax

Daily Guest Amenities Fee: $24 + tax per night per room is added to the room rate.

Guest Amenities Fee Includes:

  • Borrowing our toys from the Gear Shed (2-hours per item)
  • $15 Treat Credit per room, per stay, for your mini-bar or sundry shop purchases
  • Zags Happenings
  • 24-Hour Fitness Gym Day Passes
  • Gourmet coffee and complimentary waters in your room
  • Wireless internet access and business center services
  • Playtime in our Colosseum/Game-room (based on availability)

DEPOSIT AND CANCELLATION POLICY

Reservations must be canceled/modified outside of a 72-hour policy. 100% of the remaining room rate and applicable tax will be charged for unscheduled departures.

The 72-hour cancellation policy does not apply to any pre-paid, non-refundable offers.

All reservations must be guaranteed with a credit card at the time of booking. An authorization equal to the first nights’ room and tax will be processed 72-hours in advance of arrival. If the method of payment declines on authorization the reservation will be considered non-guaranteed and will result in cancellation of the reservation 24-hours after the communication of payment failure unless a valid credit card is provided within that time frame.

Group Cancellation Policy: A separate cancellation policy applies to all call-in group cancellations. Please contact your group coordinator for details on the specific policy.

Non-Refundable Cancellation Policy: This reservation requires full pre-payment and is non-cancellable, non-amendable and non-refundable. We will charge the full amount of the reservation to the credit card you used to make this reservation shortly after the reservation is made.

EARLY ARRIVAL AND LATE DEPARTURE POLICIES

Early Arrival Policy: We do our very best to accommodate our guests’ travel schedule. We get that traveling is sometimes tiring! Although we can never guarantee a room will be available for check-in prior to 4 pm we will work with guests who arrive early. If a room within your room type booked is available and clean we will gladly check you in without any additional fee. If the room type you booked is not available we will place you on a priority list and happily store your belongings in a secured room. If you do require an arrival very early in the morning, booking a room for the night before is the best way to guarantee your early arrival.

Late Departure Policy: Sometimes you just don’t want to get out of bed or that lunch meeting is running late. We get it! We will do our very best to work with our guests who need a little longer in the room. Late departures are based on availability. If you require a late departure after 1 pm, there is a charge of $25 + tax per hour up until 4 pm, at which point the cost is our best available rate for that night.

SMOKING POLICY

The Hotel Zags Portland is a non-smoking hotel for all guestrooms, hallways, stairwells and public spaces. A $350 room recovery fee will be charged to the registered guests for smoking in the guestroom. This includes tobacco products, marijuana products and vaping.

PARKING POLICIES

The Hotels Zags Portland offers valet service to our guests for your convenience. Our pricing features unlimited in/out service in our secure parking garage. Unfortunately, self-parking is not available, but our team is happy to provide you with additional parking recommendations. Below are the rates for our valet service:

$42 overnight parking

$15 Daily/Event Parking (daylight hours)

$5 parking for guests of Nel Centro (w/ validation)

PET POLICY

As part of our commitment to provide the highest level of service to our guests, The Hotel Zags Portland welcomes pets staying with their owners in designated guest rooms. The Hotel Zags Portland does charge a $65 one-time deep cleaning fee. This fee will be added to your reservation upon check-in and is nonrefundable.

To ensure a comfortable stay for all guests of The Hotel Zags Portland, we have developed the following guidelines for pet etiquette:

The weight limit for dogs is 80 pounds.

There is a limit of two pets per guest room. Any unreported pet will be charged a $350 nonrefundable cleaning fee.

The pet owner agrees to keep their pet on a leash or in a kennel while on The Hotel Zags Portland property. In order to maintain a harmonious environment for all our guests, pets are welcome on the patio in our courtyard. Unfortunately, Nel Centro and its patio are only open to service animals.